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UPSC Prelims 2026 CSAT, question 74

Topic: Decision making

Q74

Which among the following actions would constitute the most appropriate directive(s) in resolving interpersonal conflict in an office with culturally diverse personnel?

  1. Direct personnel to practise activities that are the cultural markers of diverse groups

  2. Allow conflicts to resolve naturally over time to set an appropriate precedent of leadership

  3. Encourage personnel to seek each other's perspectives

Select the answer using the code given below.

  1. (a) 1 and 3
  2. (b) 2 only
  3. (c) 3 onlyCorrect answer
  4. (d) 2 and 3

Solution.

Answer: (c) 3 only

  1. Statement 1 is incorrect: compelling staff to practise cultural markers of other groups can breed resentment rather than resolve interpersonal conflict.
  2. Statement 2 is incorrect: leaving workplace conflict unaddressed abdicates managerial responsibility and allows tensions to fester.
  3. Statement 3 is correct: encouraging employees from diverse cultural backgrounds to actively seek and understand each other's perspectives fosters empathy and resolves interpersonal conflict.