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UPSC Prelims 2026 CSAT, question 52

Topic: Reading comprehension

Directions · Q52 to Q53

Directions for the next 2 (two) items :
Read the following passage and answer the items that follow. Your answers should be based solely on the passage.

Passage · Q52 to Q53

Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better—and thereby spend less time listening to irate customers!

Q52

Which one among the following statements most appropriately reflects the point of view of the given passage?

  1. (a) If AI were to take over customer service, there would be no work left for human subjects to do.
  2. (b) Irritating voice menus and email could not achieve human redundancy to the extent that AI might.
  3. (c) The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.Correct answer
  4. (d) Unlike previous waves in customer-service technology, AI has raised the alarm of worker replacement.

Solution.

Answer: (c) The value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.

  1. The passage argues that if AI replaces routine customer-service tasks, its effects may be salutary because human agents can be freed up for creative and rewarding work such as using feedback to improve products and services.
  2. Option (c) accurately captures this enhancement of human workplace value through redirection toward more fulfilling tasks.